CUSTOMER SERVICE

Molecule Cardholder - Pioneer Carry #color_onyx-10xd

SHIPPING & DELIVERY

All orders will take 1-3 business days to process and pack for shipment.

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

We offer express delivery to most locations with tracking available. Express shipping is generally 1–3 working days within the US and anywhere from 2–10 working days internationally.

International orders may be subject to import duties and taxes, which are applied once a shipment reaches your country.

Pioneer will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email support@pioneercarry.com

RETURNS & EXCHANGES

If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a refund.

If you simply changed your mind or wish to return an unwanted gift, please contact support@pioneercarry.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. Return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging.

We will happily help you process an exchange within 30 days of delivery and will provide you with a free return label. The item will need to be returned to us in its original condition with packaging intact. Please reach out to support@pioneercarry.com to make the switch.

ORDERS

Contact support@pioneercarry.com within 12-24 hours of placing your order. Be sure to include any relevant information like order number, or address information. That way we should hopefully catch your order before it ships. If you miss this window, wait for the package to arrive and reach out once you have seen the product and decided you truly don't want what you ordered.

All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:

1. Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.

2. If that doesn’t work (sometimes tracking is slow to update and courier sites often have tracing issues): Email support@pioneercarry.com and quote your order number/customer reference number.

Tracking and delivery notices are VERY often inaccurate. Please allow a day or two after a package is marker delivered for it to show up. 99% of the time the package shows up within 2 days.

If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement. Simply email us at support@pioneercarry.com

WARRANTY

FULL DETAILS COMING SOON

We design our products for long term durability. If you feel your Pioneer wallet is not meeting these expectations, please feel free to reach out for product support at support@pioneercarry.com.

Your wallet or accessory (anything that is not a backpack or wallet) purchase is supported for up to 10 years. All products are warranted to the original owner against manufacturing defects in materials and workmanship. Your item may be subject to inspection by our team at Pioneer.

To begin a warranty request, please submit your request along with images of the issue and the original proof of purchase to support@pioneercarry.com or via our Contact Us page.