Returns

We want you to be satisfied with your purchase, which is why we encourage you to use your wallet for a couple of weeks after first receiving it. If you decide its not for you, use the steps below to submit your return.


Return Policy

• Returned products must be in reasonable condition and free of excessive wear or damage.

• Returns must be requested within 30 days of receiving your shipment.

• Allow 2 weeks from the date we receive your return for processing.

• If you would like an exchange, please make a return and place a new order.

• Items marked as final sale or sample are not eligible for return.

• All refunds will be issued to the original form of payment.

• For warranty please go here.


Please mail your return to the following address with the original order number and name clearly included in the shipment.

Pioneer Returns
1229 N North Branch
Suite 201
Chicago, IL 60642